Refuugee Law Office

RLO Business Plan: 2014-2016

International presence

Build trans-national links.

Intervene on international test cases.

Voice of law reform

Implement law reform strategy.

Participate and network with key partners and stakeholders.

Test case litigation

Implement Test Case Strategy.

Intervene in test cases to challenge regressive or unjust provisions of domestic refugee law.

High quality, compassionate, sustainable services

Focus on quality

  • Implement quality assurance program
  • Meet panel standards
  • Implement mentoring strategy
  • 20th anniversary conference
  • Introduce comprehensive training program

Focus on clients

  • Develop a community engagement plan
  • Create more effective detention service program
  • Integrate Mental Health Strategy
  • Implement centralized, efficient intake policies and procedures
  • Implement a comprehensive client service survey

Focus on teams

  • Improve management structure and support
  • Introduce team based case management
  • Clarify roles & responsibilities
  • Implement a knowledge management strategy

Strong governance and accountability


  • Case-based budgets
  • Performance measures
  • Balanced scorecard
  • Management reporting


If you have any questions or require further information please contact:

Jawad A. Kassab - LLB, MDiv, MBA
Executive Lead, Refugee Services Transformation
Legal Aid Ontario
Telephone (416) 979-1446 x4705
Fax (416) 979-2948