Quality Service
Client and stakeholder feedback surveys
Every year, Legal Aid Ontario’s (LAO) Quality Service Office (QSO) implements various client surveys for all service access points. The annual feedback from clients helps LAO’s front-line offices and departments to identify which services are meeting clients’ needs as well as those that need improvement.
The survey results also provide valuable feedback on clients’ access to justice. Collected information illustrates how clients find out about LAO, their perceptions on legal aid alternatives and the benefits of legal aid assistance, and their experiences while applying for legal aid.
Each year QSO also surveys certificate lawyers and clinic staff to collect feedback on specific issues and concerns. Survey results are used to inform LAO’s strategic planning.
2011 Overview of Client and Stakeholder Feedback
• November 15, 2011
LAO's response to key concerns raised in the 2011 common measurements stakeholder surveys
Please note: these survey results reflect Legal Aid Ontario’s previous service delivery model. This does not affect our overall positive results, but it should be noted that changes have been made to the way LAO provides legal aid services.
For further information and details, please contact the Quality Service Office at Legal Aid Ontario.
