Quality Service

Best Practices

A Best Practice (BP) incorporates examples of good clinic policies, LAO's policy requirements, and the knowledge and experience of reviewers. This information is then developed into a best practice meant to assist clinics in improving the quality of their services. BPs are not mandatory, but provide assistance to clinics in developing policies that meet their individual needs.

Complaint Notice ( PDF 83.1 KB)
Complaint Chart ( PDF 86.8 KB)
Complaint Form ( PDF 85.7 KB)
Complaint Consent Form ( PDF 79.5 KB)
Outline for Complaints Procedure ( PDF 134 KB)
Retainer ( PDF 79.9 KB)
Intake Procedure ( PDF 150 KB)
Supervision Guidelines ( PDF 391 KB)
Tickler Guidelines and Procedures ( PDF 275 KB)
Authorization Forms (PDF 116 KB)
Prevention of Harassment and Discrimination in the Workplace Policy ( PDF 118 KB)

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