Temporary service changes due to COVID-19
Last updated: May 20, 2022
A blend of remote and in-person services are now available as part of Legal Aid Ontario’s transition back to providing in-person services.
Visitors must screen for COVID-19 symptoms before entering a legal aid office. Instructions are posted outside every legal aid location entrance. Our offices are equipped with Plexiglas barriers, hand sanitizer, and anti-bacterial surface wipes. Physical distancing will be maintained to help prevent the spread of COVID-19.
A mask that covers your nose and mouth must be worn until further notice. If you have a medical condition or disability that prevents you from wearing a mask, staff may find an alternative method of safely providing service.
If you do not have a mask to wear while visiting a Legal Aid office, a member of our staff can provide you with one.
Temporary service changes
Cancelled or reassessed certificates
Qualifying for legal aid certificates
Free legal advice over the phone
Services for people accused of a crime
Refugee and immigration
Services for people in jail or prison
Social assistance, income support, and employment insurance issues
Tenant and landlord issues
Important notice: Although financial eligibility requirements are temporarily waived for some of our services during the COVID‑19 crisis, LAO will still ask you to provide information about your financial circumstances (e.g., earnings and assets) in order to complete your legal aid application. This financial information will help us to assess and monitor recent service changes; it will not affect your application.
Courts and tribunals
Tribunals Ontario (Social Justice Division) has postponed all in‑person hearings until further notice.
Please visit the website of the court or tribunal scheduled to hear your matter for more information.
Government supports for individuals and families
You may be eligible to receive temporary benefits, including financial help, from the Government of Canada through one or more of their programs for individuals and families affected by the COVID‑19 outbreak. Specific programs are available for Indigenous people, women and children fleeing violence, people experiencing homelessness, seniors, and students.
Charged with a crime that could send you to jail? Going to court without a lawyer? Charged under the Youth Criminal Justice Act?
Abuse is never ok. If you are experiencing domestic abuse, we may be able to provide you with legal advice or representation.
Do you want to separate from your partner? Need to decide decision-making responsibility, support or parenting time/contact? Contacted by Children’s Aid?
Need legal help with a mental health hearing or appeal? Are you being held in a psychiatric facility?
Want to apply for refugee status? Need help completing your Basis of Claim form? Was your refugee claim rejected?
Were you denied Ontario Works or Ontario Disability Support? Need help with income supports such as pension? Being evicted?
You can call us at 416‑979‑1446, toll free at 1‑800‑668‑8258 or through Bell Relay service at 1‑800‑855‑0511 from Monday to Friday, 8 a.m. to 5 p.m.